Teneo Joins Riverbed Authorized Support Partner Program

Teneo, a leading infrastructure optimization specialist, has announced today that it has joined the Riverbed® Authorized Support Partner (RASP) program. As a member of the program, Teneo will deliver a suite of branded support offerings to its enterprise clients. The RASP program allows Teneo to build closer relationships with its clients and provide high-value services and support that its clients can leverage to get the full benefit of their Riverbed WAN optimization deployments.

Riverbed WAN optimization solutions enable organizations of all sizes to overcome a wide range of IT infrastructure performance bottlenecks, including poor application performance, slow database backups and insufficient bandwidth at remote sites. By speeding applications between data centres, remote offices and mobile workers, in some cases by up to 100 times, Riverbed Steelhead® appliances eliminate the performance barrier for those looking to adopt a cloud-oriented IT delivery model.

To enable reseller partners such as Teneo to act more as an extension of the Riverbed support organization, Riverbed introduced RASP, a specialized programme that allows eligible partners to provide Level 1 and Level 2 support services to their clients. The RASP program is only available to partners that demonstrate a successful track record selling Riverbed solutions and are able and willing to provide a high standard of 24x7 Level 1 and Level 2 operational support services.

Teneo received confirmation of their acceptance to the RASP program and a plaque was presented to Piers Carey, chief executive officer at Teneo during the recent Riverbed “Accelerate” conference in Las Vegas.

Piers Carey commented:
“We are delighted to be appointed as one of the first Riverbed Authorized Support Partners and to join the RASP program. We are committed to providing excellent customer service to the Riverbed user community for over 5 years now and our acceptance onto this program is a testament to the high levels of expertise Teneo has in its technical team. As Teneo now supports a growing number of Riverbed solutions on behalf of our customers, and as we continue to roll out our Managed Riverbed Service, our new RASP status underlines our ability to provide first class service to our customers”.

Scott Downie, vice president – worldwide support, Riverbed, commented:
“The partner network program is structured so that everyone wins—our partners, customers and Riverbed. Through the RASP specialization program, not only do our partners such as Teneo benefit from being able to increase their bottom line, but our customers are working with the industry’s most qualified Riverbed partners to support their IT infrastructure.

“As we scale our support organization to include services from our valued partners, it allows Riverbed to focus on our core competencies – providing enterprises with award winning WAN optimization solutions that enable them to accomplish strategic IT initiatives including IT consolidation, cloud computing and virtualization.”