CA Wily Introscope – Application Performance Management

The CA Wily Application Performance Management (APM) solution manages the performance and availability of critical Web-based applications. It also manages the service quality of end-user transactions in real-time. These are critical views into your organisation that enable you to measure the business value of each user’s online experience and proactively identify and prioritise problems, based on business impact. CA Wily APM also provides you with the ability to triage problems across complex application environments before they affect your customers and business.

The CA Wily APM solution provides 24x7 monitoring of all business transactions for today’s complex and distributed Web application environments. The solution includes CA Wily Customer Experience Manager (CEM) and CA Wily Introscope.

CA Wily CEM allows the business and IT to understand and respond to the online experience of each end-user. It monitors individual end-user transactions in real-time, enabling you to measure Service Level Agreements (SLAs), identify and triage problems before customers are affected, manage incidents by business impact and improve service delivery.

CA Wily Introscope monitors complex Java and .NET Web applications in real-time, proactively detects problems before they affect users and enables IT to resolve issues quickly to ensure that business services meet established SLAs. With powerful capabilities for rapid triage, root-causes analysis and historical data reporting, CA Wily Introscope makes it possible to identify and remove bottlenecks. This enables the proactive elimination of unplanned outages, and the ability to manage service levels, optimise resources and lower the management costs of Web applications.

Key features and benefits include:

• 24x7 business transaction monitoring to provide real-time transaction visibility of all users with the lowest overhead in the industry
• End-user experience management to monitor end-to-end business transactions (end-user to the back-end) to ensure a successful online experience for customers
• Business-centric custom dashboards to provide insight into the operations of your business, automate management and prioritise problem resolution for improved service quality and customer experience
• Proactive incident detection and prioritisation by business impact to identify problems before customers are affected and resolve the most business-critical issues first
• Rapid triage and root-cause diagnosis to quickly and reliably determine the source of incidents and end internal finger-pointing - all with minimal impact on IT resources
• SLA management to set and measure SLAs based on business value, and report on problems when SLAs are breached