SNMPc Annual Updates & Support

SNMPc Annual Updates & Support is an annual maintenance policy that provides technical support and software updates. All products include the first year of maintenance. SNMPc Enterprise Updates & Support also covers SNMPc OnLine.

  • Downloadable software updates are free for 12 months. Extended Software Updates increases this period for a further 12 months. Software updates include patches, feature enhancements, and major new versions.
  • Customers whose extended software updates have lapsed for more than 60 days must purchase the out of warranty renewal. This will upgrade customers of SNMPc 5.0 and above to the latest version of SNMPc. It also provides a further 12 months of software updates coverage.
  • Technical support is provided through Teneo’s Helpdesk Support while you have a valid Annual Updates license. This includes the first 12 months free of charge. Castle Rock Computing will provide support by email only.