Managed Riverbed Steelhead Service

With demands increasing on IT staff to gain and retain knowledge across multiple product sets, many companies are looking to use outside support for specialist equipment such as Riverbed. Teneo's Riverbed engineers are hugely experienced and highly qualified, making it easy for your staff to tap into the Riverbed knowledge that already exists at Teneo.

Teneo's Managed Riverbed Service allows customers to enjoy all of the benefits of deploying Riverbed throughout their organisation, without the capital expenditure or the management overhead required to do so.

The service aims to simplify the way in which customers can deploy Riverbed while significantly improving response times to incidents as well as providing in depth management information on the Riverbed Steelhead network. Teneo takes on responsibility for solving all support issues and supplies regular reporting back to the customer through a dedicated customer portal on a monthly and quarterly basis, outlining the health and status of the Riverbed infrastructure and new upgrade features for consideration.

Teneo’s Managed Riverbed Steelhead service is available to both new and existing Riverbed customers and covers all of the management, monitoring and maintenance of the Riverbed network.

Teneo can also provide and deploy the infrastructure where it does not already exist, either on a purchase or leasing basis.

Investing in Teneo’s Managed Riverbed Steelhead Service provides a number of benefits, including:

  • Confidence that your implementation is being maintained and managed by the best and largest Riverbed engineering team available
  • Extensive reporting and management information to ensure you know the status of the Riverbed network at all times
  • Expert advice on deployment, configuration and change options
  • Experienced service desk which will manage any problems and apply fixes in a timely fashion
  • Customisable suite of services to provide you with as many or as few services as are appropriate to your organisation

The service provides complete management of the Riverbed Steelhead network with the aim to reduce the cost of ownership while simultaneously ensuring that the maximum value is gained from the Riverbed Steelhead deployment.