Helpdesk Support

Teneo provides you with priority access to support engineers in line with your Maintenance Service level plan as part of a dedicated Helpdesk Support service.

With a fast service response time commitment, Teneo’s Helpdesk Support allows customers to receive assistance 24x7x365 so you can rest assured you will receive help within minutes or hours rather than days.

Our efficient service ticketing, escalation, and field dispatch priority processes mean final resolution time is accelerated and the impact on your business therefore is minimal.

Teneo proactively monitors support customer satisfaction levels and is recognised by Riverbed as a Riverbed Authorised Support Partner (RASP).

Contact Teneo's Support Helpdesk

"I've always been impressed by the promptness and quality of the response from Teneo whenever logging a fault or query regarding our Riverbed units."

Wes Douglas, Talisman Energy UK Ltd.

"Always get good service, with good reliability and performance from the hardware. When we have a problem (which is not often) it is always sorted in a timely and professional manner.."

Kevin Pawsey, NPS Property Consultants Ltd.

"Just purchased all our Riverbed devices and have had to call support twice so far. The support we have recieved up to now assures me that we made the correct choice in choosing Teneo."

Graham Watt, CNR International